Skip to main content

Manage reviews by "inquiry" with Client Alert Decisioning

The Assigned Reviews workflow lists all inquiries with open match alerts for all open batches, one inquiry per line.

Use this workflow to:

  • Assign review and decisioning ownership of one or more inquiries with potential matches, to a member of your team.

  • Review and close open inquiries.

Review, decision, and complete an open inquiry

To review an open inquiry,

  1. Go to Grid > Review > Alert Decisioning > Assigned Reviews to view open inquiry match alerts.

  2. Scroll through the results list or enter search criteria to locate an inquiry.

    • Assigned Reviews admin view:

    Assign Reviews- Admin View
    • Assigned Reviews non-admin view:

    Assign Reviews-Non-Admin view
  3. Select Review to display the Inquiry Summary page and begin reviewing potential matches.

    Grid Alert Decisioning-Inquiry Summary Page
  4. In the Entity Matches section, review and decide if a record is a potential match and requires further examination or if it is not a match.

    • Select Entity ID to view Grid record details.

    • Select Alert and a Reason Code if the record is a possible match. This action sends an alert to your teams responsible for completing your screenings.

    • Select No Match and a Reason Code if the record is a false positive and isn't relevant to your search. This information is stored and can be retrieved later when needed.

    Note

    Records marked as Alert appear in Grid Results reports.

    Records marked as No Match only appear, with some detail, in Alert Decisioning audit reports.

  5. After you have completed your review of all potential match records for this inquiry, select Complete Inquiry Review.

Additional information