Reset contact password in Grid
As a Web Admin, you may be required to unlock a locked account and reset a password for an active user.
To reset an active user's password:
Go to
> .The Contact Search page is displayed.
Add the search criteria to locate the user, and then select
to display results.Note
Search criteria can include any combination of the following: User Name (ID), Role, Email Address, First Name, and Last Name.
To view all contacts, leave all search fields blank, and then select
.Select
to view both active and inactive users in your search results. However, this operation is only available for active users.Select
.The Reset Contact dialog box is displayed.
If the displayed user email address is valid, select
.If the address is no longer valid or a different address is provided, select
and enter the alternate email address.Select
.
After you have completed these actions, an email is sent to the user with their next step instructions.