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Reset two-factor authentication for an SSO user

The instructions here describe how to reset two-factor authentication (2FA) for a user with SSO activated.

An SSO user's 2FA can be reset by first deactivating and then reactivating the user in Passfort.

Note

When you deactivate a user, any product applications assigned to them become unassigned, and the user is removed from any teams.

When the user is reactivated, their product applications remain unassigned, and they are not added to any teams automatically. You will need to manually add them to their teams and reassign their product applications to them.

Deactivate the user

To deactivate a user:

  1. Go to User Management > Users.

    User management_main screen with last login.PNG
  2. Select the user you’d like to deactivate.

  3. Select Deactivate user. A confirmation dialog is displayed.

    Deactivate user confirmation dialog.
  4. Select Deactivate user. The user no longer has access to your account. The user is also removed from any teams, and product applications are unassigned.

Reactivate the user

To reactivate a user:

  1. Go to User Management > Users.

  2. Select the user you’d like to reactivate.

    Deactivated users are displayed last in the list of users.

  3. Select Reactivate user. A confirmation dialog is displayed.

    Reactivate user confirmation dialog.
  4. Select Reactivate user from the dialog. The user’s access is restored to your account with the roles the user had before.

Additional information